01

Information We Collect

We collect information to provide you with our services and improve your experience. This may include:

• Personal details — name, email address, phone number, and billing/mailing address

• Appointment information — service type, preferred dates, and stylist notes

• Payment information — processed securely through our booking and payment platforms (we do not store full card details)

• Communications — messages sent through our website contact form, email, or social media

• Usage data — pages visited, browser type, and device information collected automatically via cookies and analytics tools

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02

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments

• Process payments and send booking confirmations and receipts

• Send service updates, promotions, and newsletters (with your consent)

• Respond to inquiries and provide customer support

• Improve our website and services

• Comply with legal obligations

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03

Booking & Payment Platforms

We use Wix Bookings to manage appointments and scheduling, and Wix Payments or connected payment processors to handle transactions. These platforms are governed by Wix's Privacy Policy (wix.com/about/privacy). We encourage you to review it. We do not store your full payment card information on our systems.

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04

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• With service providers who assist in running our business (e.g., booking systems, email platforms, payment processors)

• When required by law or to protect the rights and safety of Lola Hair & Beauty or others

• With your explicit consent

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05

Marketing Communications

If you opt in to receive emails or text messages from us, we may send you promotions, new service announcements, education events, and product launches. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never spam you.

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06

Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. Cookies help us improve functionality and your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may limit some features of our website.

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07

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. Our website uses SSL encryption, and we use reputable third-party platforms with strong security standards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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08

Data Retention

We retain your personal information only as long as necessary to provide our services, maintain business records, or comply with legal requirements. You may request deletion of your data at any time by contacting us.

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09

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of marketing communications at any time

• Lodge a complaint with your applicable data protection authority

To exercise any of these rights, contact us at the information below.

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10

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

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11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on our website with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

Lola Hair & Beauty

Manhattan, NY
Website: lolahairandbeauty.com